People Before Platforms: Rethinking Leadership in the Gig and Creator Economy

For the past two years, Aditya has been delivering food across Bangalore. Some days, the orders were flooding in, and the money felt worth it. But on other days, the app sent them miles away, accepted orders before they could respond, and penalised them for delays they couldn’t have predicted. All these grievances - but there was no manager to call, no system to handle such troubles, and no one ...